Login to Matter with Identity Providers (IDPs)

This feature allows users to sign in to the platform using their company’s Identity Provider (IDP), such as Azure AD, Okta, or other enterprise authentication systems.

By enabling Single Sign-On (SSO) through SAML, organizations can centralize user authentication, enforce their own security policies, and make access to internal applications simpler and more secure.

⭐ What is Login with Identity Providers?

Login with Identity Providers allows users to authenticate using their organization's existing identity management system instead of creating and remembering a separate password for the platform.

This is typically implemented using SAML-based Single Sign-On (SSO).

When SSO is enabled:

• Users sign in using their corporate credentials.
• Authentication is handled by the organization's identity provider.
• Security policies (such as MFA or password rules) are managed centrally.

This approach helps organizations maintain better security while simplifying the login process for users.

✅ Benefits of Using IDP Login

• Centralized access management — User access is controlled through the company’s identity provider.
• Improved security — Organizations can enforce MFA, password policies, and monitoring.
• Faster login experience — Users log in with the credentials they already use at work.
• Simplified user management — IT teams can manage access from a single system.

1️⃣ Enter Your Email Address

To start the login process:

• Open the platform login page.
• Enter your work email address.
• Click Continue.

The system checks whether your organization has configured one or more Identity Providers for authentication.

2️⃣ Choose Your Sign-In Method

If multiple authentication options are available for your email address, the system will display a selection screen.

You will see a message similar to:

"We found multiple sign-in options for this email address. Choose one to continue." :contentReference[oaicite:1]{index=1}

You can then select your organization's authentication method by clicking:

Continue with [Identity Provider name]

Examples may include:

• Continue with Microsoft Azure
• Continue with Okta
• Continue with Corporate SSO

3️⃣ Authenticate with Your Identity Provider

After selecting your Identity Provider:

• You will be redirected to your company’s authentication page.
• Enter your corporate credentials.
• Complete any additional verification steps (for example multi-factor authentication).

Once authentication is successful, you will automatically be redirected back to the platform.

⚡ Usage Tips

• Always use your corporate email address when signing in.
• If your company uses SSO, you typically do not need to remember a separate password for the platform.
• If multiple login methods appear, select the one provided by your organization's IT team.

❓ Troubleshooting

I don’t see my company login option

• Verify that you entered your correct corporate email address.
• Contact your administrator to confirm that SSO is enabled for your organization.

I cannot authenticate through my Identity Provider

• Check your corporate credentials.
• Ensure you complete any required multi-factor authentication.
• If the issue persists, contact your company’s IT support team.

✋ Limitations

• SSO login is only available if your organization has configured an Identity Provider.
• Authentication settings are managed by your organization’s IT administrators.
• Access depends on the policies configured in your company’s identity provider.